IN THIS ISSUE

Product Improvements 

GuardDog 2.0 Mobile App

Technical Support Spotlight

New Product Launching Soon

Product Improvements

PLUS Units - What is different?

1. Due to needed improvements and parts going obsolete, OmniSite has redesigned the Crystal Ball and the XR50 to continue to support our customers for years to come.
2. The Crystal Ball Plus and XR50 Plus are drop-in replacement for the Crystal Ball and XR50 classic.  No rewiring needed! Classic units will no longer be sold.  Classic units sent in for repair, may be upgraded to a Plus unit if it is not repairable. 
3. 24VDC courtesy voltage.  This will allow the use of many two-wire 4-20mA devices without the need for a separate power supply.  The digital inputs are still capable of 12 to 120 volts, AC or DC
4. Reduced number of internal cables and connectors, improving reliability.
   The carrier board and connector board have been integrated onto the main board and the OSMR plugs onto the back of the main board.
5. Improved isolation on all four analog channels and the digital inputs.
6. Many internal circuits were redesigned for increased reliability and components changed to newer designs, extending the life of the Crystal Ball.
7. Increased internal memory capacity to allow for additional features.
8. Over the air updates!  When bugs are fixed and features are added to the Crystal Ball, they will be able to be delivered over the air to the unit.
   Note: OmniSite will not install updates without first contacting and working with the customer.
9. The initial release of the Crystal Ball Plus and XR50 Plus will have the same features as the classic units. Many new features are planned and will be released as developed.
10. The Crystal Ball Plus and the XR50 Plus will be easily identified by the new yellow and black overlay. 

1. The Unit ID number will be located on the front of the unit for easier identification.
2. In the near future, the units will be shipped with a larger backup battery.

GuardDog 2.0 Mobile App

Download the GuardDog App

Did you know that GuardDog has a mobile app? Use your same credentials as the web browser and access your account anywhere on the go. You can acknowledge alarms, pull reports, and update your callout lists from the convenient app.

New Product Launching Soon - WINGs

With our new multimodal data collector and camera surveillance system set to launch this year. What would you like to see in this product? Fill out the feedback form below.

New Product Feedback

WINGs Brochure

Meet The OmniSite Technical Support Team

Behind every successful OmniSite installation is a team dedicated to helping customers get the most out of their equipment. Our Technical Support team works directly with customers in the field to troubleshoot issues, configure GuardDog, process RMAs, and ensure every system is operating reliably. Whether it's diagnosing a problem, walking through a setup step-by-step, or providing training, this team is committed to keeping your monitoring systems running smoothly.

Brian Cleveland

Brian plays a key role in supporting OmniSite customers by helping diagnose field issues, guiding users through GuardDog configuration, and assisting with RMA processing for damaged units. He also leads GuardDog webinars, giving customers the knowledge and confidence to fully utilize the platform.

Daynen Pitman

Daynen supports customers by diagnosing system issues, assisting with unit configuration, and helping ensure installations run smoothly. He also helps process RMAs and works directly with customers to resolve equipment concerns quickly and efficiently.  

Matt Caruthers

Matt works closely with customers in the field to troubleshoot equipment, resolve technical challenges, and ensure OmniSite systems are operating properly. He provides step-by-step guidance on configuring GuardDog and helps manage RMAs when units need repair or replacement.

Jason Bridwell

Jason Bridwell leads OmniSite’s in-house training programs, teaching customers how to properly install and configure OmniSite monitoring equipment for long-term success. He also hosts GuardDog webinars and works directly with customers to troubleshoot issues, configure the platform, and process RMAS.

Email support@omnisite.com or call 317-885-6330 X 3 

OmniComic

The GuardDog Mobile App has you covered on the Job Site!